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Personal Data Protection Policy

Sleeping Lion Suites Bukit Bintang owned by AK Star Sdn. Bhd. Together with its subsidiaries, affiliates, related and associated companies ( collectively “Sleeping Lion Suites” and any reference to “we”, “us” or “our” shall include any member of Sleeping Lion Suites ) respects and is committed to the protection of your Personal Data and your privacy. This Personal Data Protection Policy (“Policy”) describes how Sleeping Lion Suites uses your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia.

Types of Personal Data

“Personal Data” means information about you, from which you are identifiable. This include, but is not limited to, your name, race, nationality, identification card number, passport number, date of birth, address, telephone number, email address, vehicle number, credit card or payment details, any information about you which you have provided to Sleeping Lion Suites related to your reservation or stay ( such as travel details and preferences ), information relating to your purchase and/or receipt of products or services, reviews and suggestions about Sleeping Lion Suites properties, customer surveys, closed circuit television audio and images for security purposes and/or any information about you that has been or may be collected, stored, used and processed by Sleeping Lion Suites from time to time.

All information requested for in the relevant forms and documents is obligatory to be provided by you unless stated otherwise. Should you fail to provide the obligatory information, we may be unable to process your request and/or provide you with relevant services and products.

For example, the provision of your Personal Data is mandatory when you make a reservation to stay at and check into a Sleeping Lion Suites property. If you do not provide Sleeping Lion Suites with your Personal Data, Sleeping Lion Suites will not be able to process your reservation or registration and you will be unable to stay at the Sleeping Lion Suites property.

For vendors, suppliers, or service providers, the provision of your Personal Data is necessary for Sleeping Lion Suites to purchase and pay for the concerned goods and/or services.

Source of Personal Data

Sleeping Lion Suites collects your Personal Data directly, or indirectly through our authorised agents and representatives such as travel agents, your legal representatives, credit reference agencies, in connections with any transaction, arrangements and/or enquiries made with Sleeping Lion Suites including when you send us completed enquiry, application and/or registration forms via various means, including online and physical hardcopies at public venues or in our premises. Your Personal Data may also be collected from cookies through the use of our website.

In addition to the Personal Data you provide to Sleeping Lion Suites directly, Sleeping Lion Suites also collects your Personal Data from a variety of sources, including without limitation, when you visit or stay at Sleeping Lion Suite, when you make a reservation to stay at Sleeping Lion Suites over the telephone, via the website or otherwise, when you interact and communicate with Sleeping Lion Suites at events or otherwise or when you use the website.

For persons, vendors, suppliers, tenants or service providers, Sleeping Lion Suites collects your Personal Data directly or indirectly through our authorised agents and representatives, third parties such as your employer, authorised agents or credit reference agencies when you enter into any transactions or arrangements with the Sleeping Lion Suites, including in connection with the supply or proposed supply of products or services, when you send us a completed enquiry and/or credit application or apply for employment. Your Personal Data may also be collected from cookies through the use of our websites.

Processing of Personal Data

Your Personal Data is collected and used as required or permitted by law to, among other uses: process your hotel reservation and stay; process and confirm your restaurant reservation; provide you the goods and services you have purchased or requested; administer membership programmes; for purposes of billing and payment relating to your use of any goods and services you have purchased or requested; to respond to questions, comments and feedback from you; provide you with a better and more personalised level of service; to provide for your safety and security as well as for the staff; for internal administrative purposes including accounting, compliance and auditing; to comply with regulatory requirements and obligations under law and you agree and consent to Sleeping Lion Suites using and processing your Personal Data in the manner as identified in this Policy.

Marketing and Promotional Purposes

Sleeping Lion Suites may also use and process your Personal Data to send you updates and news on the latest Sleeping Lion Suites services, promotions and events which may be of interest to you, by way of post, short message service (SMS) and/or email. You may opt out from receiving such marketing or promotional material at any time for free, by utilising the “unsubscribe” option or contacting us at

For vendors, suppliers, or service providers, your Personal Data is collected and used as required or permitted by law and to, among other uses: administer and give effect to your requested commercial transaction; to process any payments related to your commercial transaction; for insurance purposes; for internal administrative purposes including accounting and auditing, compliance and auditing.

Disclosure of Personal Data

Your Personal Data may be transferred, accessed or disclosed within Sleeping Lion Suites or to third parties (within or outside of Malaysia) for the purposes of processing your reservation for your stay at a Sleeping Lion Suites property and/or your receipt of products and services. Sleeping Lion Suites may engage service providers or third parties to perform functions on Sleeping Lion Suites’ behalf, and consequently may provide access or disclose your Personal Data to such service providers or third parties. Such third parties include, among others: payment processors, travel agents, technology service providers, external auditors, law enforcement, regulatory and governmental authorities in order to comply with statutory and government requirements.

Your Personal Data may also be shared in connection with a corporate transaction, such as the sale of a subsidiary or a division, merger, consolidation, or asset sale.

For vendors, suppliers, or service providers your Personal Data may be transferred, accessed or disclosed within Sleeping Lion Suites or to third parties (within or outside of Malaysia) appointed by us to provide services to us or on our behalf such as financial institutions, auditors, lawyers, company secretaries, software vendors, contractors, organisers, other advisers, travel agencies or insurance companies.

Links to Third-Party Websites

Sleeping Lion Suites websites may contain links to third party websites. We are not responsible for the collection, use, maintenance, sharing, or disclosure of data by such websites. Sleeping Lion Suites is not responsible for the privacy policies of such websites.


To enhance your experience on our website, some of our web pages may use “cookies”. Cookies are text files that we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally-identifiable information unless you choose to provide information to us by, for example, registering for one of our services. However, once you choose to furnish the site with your personally-identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalise your experience at our web pages (e.g., to recognise you by name when you return to our site), save your username and/or password in password-protected areas, and to offer you products, programmes, or services.

Personal Information from Minors

Sleeping Lion Suites does not knowingly collect Personal Data from children or minors except where required by law. If you are a child or minor, you may only use our website and services with the permission of your parents or guardian.

Right to Access & Correct Personal Data

You have the right to access and correct your Personal Data held by us (subject to any exceptions under applicable laws). If you would like to submit a request for access to or change of the Personal Data and information that we maintain about you, please send a written request to:
[Position], Sleeping Lion Suites, Jalan Gading, Bukit Bintang, 55100 Kuala Lumpur, Malaysia or Email us at
A fee may be charged for any such access request.


This Policy is governed by and shall be construed in accordance with the law of Malaysia.

Sleeping Lion Suites may from time to time update this Policy at any time to ensure that this Policy is consistent with our future developments, industry trends and/or changes in legal or regulatory requirements. Any changes to this Policy will be posted to our website By continuing to communicate with Sleeping Lion Suites or by continuing to use Sleeping Lion Suites’ services following the modifications to this Policy you signify your acceptance the revised Policy then in effect.